RETURNS POLICY

 

If you are not completely satisfied with your Alpha Heater – we are offering you a 90-days guarantee on all purchases.  Simply send the item(s) back to us for a full refund or replacement, less shipping & handling.

To be eligible for a return and fill refund, your item must be in the same condition that you received it.  It must also be in the original packaging.

To complete your return, we require that you include a note with the following information:

Refunds (if applicable)

Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 – 10 business days.  If for some reason your return arrives in unacceptable condition, we will notify you by email that your return was rejected.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please note that it may take some time before your refund is officially posted on your credit card statement or in your bank account. This can be up to 5-7 business days. If you still have not received your refund after 7 business days, please contact us directly at [email protected]. We are here to help ensure a prompt and courteous refund. 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

Shipping Department (Alpha Heater)

2345 Vauxhall Rd,
Union, NJ 07083

Shipping

To return your product, you should mail your product to:

Alpha Heater Returns
2345 Vauxhall Rd
Union, NJ 07083

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.

COVID-19

Due to challenges related to Covid-19, receipt of your order may take a little longer than normal. Kindly trust and be patient as all essential employees (at our warehouse, UPS, USPS and FedEx) are working hard and doing their best to get packages to our customers during these difficult times! Your order will be delivered, but may be delivered later due to local and global restrictions by postal carriers. 

Due to these delays we have experienced an overwhelming amount of calls, emails and chats and kindly ask for your patience and trust your order will be delivered. Once your order has been shipped you will receive an email with all your tracking information.